About Oorwin: Oorwin is an AI-powered Talent Intelligent Platform used by organizations to manage all aspects of Talent including Recruitment, Sales & Human Resources
Oorwin provides a complete end-to-end solution to increase overall productivity and improves overall business for organizations by improving recruiter productivity, streamlining the sales process, and increasing candidate & employee experience
DETAILED JOB DESCRIPTION: - Be the Voice of the Customer - Collaborate closely with Sales, handle pre-sales activities - Liaison between customers and product team to share regular feedback - Engage proactively with customers and go the extra mile to help them with their queries and requests. - Enlighten our customers with insights obtained from their own data and industry trends. - Drive adoption and ensure customers get maximum value by leveraging full platform functionality
ROLES & RESPONSIBILITIES: - 2-3 years of experience in Customer Success or Customer Service in a SaaS company. - Excellent organizational skills and ability to juggle multiple projects at any given time. - Great problem-solving skills, taking a consultative approach to find the best solution. - Excellent verbal & written communication skills
You can explain complex issues in simple terms and adapt your tone for different users. - Display ownership and empathy towards our customers - Travel to the customer location on a need basis - Comfortable using basic Microsoft tools like MS Excel and MS PowerPoint. - Prior experience in using tools like Freshdesk and Hubspot. - In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service. - Stay up-to-date with product knowledge, business flow, sales process, and market dynamics. - To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios. - Maintain complete documentation and follow organizational processes to ensure successful implementation - Ensure the adherence to SLAs, and key metrics according to the organization\u2019s goals and objectives SKILL SET: Clear Communication Skills Problem-Solving Skills Product/Service Knowledge
Strong Time Management EXPERIENCE LEVEL: 3-5 years EDUCATION QUALIFICATIONS: Any Graduation